Terms & conditions

All metal art pieces are final sale. We do not accept returns, refunds, or exchanges, as each item is handcrafted and may contain natural variations. Please review product details carefully before purchasing.

If your item arrives damaged, please contact us within 48 hours of delivery with photos, and we will work with you to resolve the issue.

By accessing this website or purchasing from our store, you agree to the following Terms of Service.

Overview

All metal art pieces are handcrafted. Natural variations in color, texture, and finish are part of the artistic process and are not considered defects.

Sales & returns

All sales are final. We do not accept returns, refunds, or exchanges.

Damaged items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damage. Claims submitted after this timeframe may not be accepted. Approved claims will be handled at our discretion.

Orders & payments

Payment is required in full at the time of purchase. We reserve the right to refuse or cancel any order at any time.

Shipping

Shipping times are estimates and may vary. We are not responsible for delays caused by shipping carriers. Once an order has shipped, responsibility transfers to the customer.

Custom orders

All custom or personalized metal art is non-refundable and non-cancellable once production has started.

Product care & installation

Proper handling and installation are the responsibility of the customer. We are not liable for damage caused by improper installation, misuse, or environmental conditions.

Intellectual property

All content, designs, images, and artwork on this site are the property of the seller and may not be copied, reproduced, or used without written permission.

Limitation of liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use or purchase of our products.

Changes to these terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to this website.

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from this website.

Information we collect

When you visit our site or place an order, we may collect the following information:

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely by third-party providers)
• Order details
• Device information such as browser type or IP address (via cookies or analytics)

How we use your information

We use your information to:

• Process and fulfill orders
• Communicate with you about your purchase
• Provide customer support
• Improve our website and services
• Comply with legal or tax obligations

Payment processing

Payments are processed securely through third-party payment processors such as Stripe. We do not store or have access to your full payment details.

Cookies & analytics

This website may use cookies and analytics tools to understand how visitors use the site and to improve functionality. You can disable cookies through your browser settings if you choose.

Sharing your information

We do not sell, rent, or trade your personal information. We only share information with trusted third parties when necessary to operate our business (such as payment processors or shipping providers), or when required by law.

Data security

We take reasonable steps to protect your personal information, but no method of transmission over the internet is 100% secure. By using this site, you acknowledge this risk.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Opt out of marketing communications

To make a request, please contact us using the information provided on this website.

Changes to this policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to this page.

Contact

If you have questions about this Privacy Policy, please contact us through the website's enquiries page.